Refund policy

Change of Mind

For customers outside the European Union: All sales are final. We do not offer refunds, returns, or exchanges for change of mind. Please check sizing, colour, and product details carefully before placing your order.

In certain circumstances and at our sole discretion, we may offer store credit for eligible items returned in their original condition. Store credit may be offered at a value greater than the original purchase price as a gesture of goodwill, allowing you to find something else you'll love from KREST.

Store credit is not guaranteed and is assessed on a case-by-case basis.

For customers within the European Union: Your statutory 14-day right of withdrawal applies where required by law. Please see the "EU Customers – 14-Day Right of Withdrawal" section below for full details.

Damaged, Defective or Incorrect Items

We take pride in the quality of our products. If your order arrives damaged, defective, or you receive the wrong item, please contact us at contact.kreststore@gmail.com within 7 days of delivery, including your order number and clear photographs of the issue.

We'll review your claim as quickly as possible and work with you to reach the best resolution.

Where appropriate, we may offer:

A replacement item;
Store credit (which may exceed the original purchase value); or
A refund where required by applicable law.

We always aim to resolve issues fairly and are happy to discuss the best solution for your situation.

Return Shipping

Customers are responsible for return shipping costs unless the item received was faulty or incorrect.

Any returned item must be unworn, unused, unwashed, with original tags attached, and in its original packaging where reasonably possible.

International Orders

International customers are responsible for any customs duties, taxes, or import fees required by their destination country.

Delivery times may vary due to customs processing or local postal services.

Important Notes

The following items cannot be returned unless they are faulty or applicable consumer protection laws require otherwise:

Pre-order items
Sale or clearance items
Personalised or custom-made products
Hygiene-related products once opened

Refunds, where approved, will be issued to the original payment method unless you choose to receive store credit instead.

EU Customers – 14-Day Right of Withdrawal

If you are purchasing from a country within the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason, unless an exception applies under applicable law.

How to Exercise Your Right of Withdrawal

If you wish to cancel your order under your statutory right of withdrawal, please contact us at contact.kreststore@gmail.com within 14 days of receiving your order. Please include your order number, full name, and a clear statement that you wish to cancel your purchase.

Once you have notified us, the item must be returned within 14 days. Items should be returned unworn, unused, unwashed, with all original tags attached, and in their original packaging where reasonably possible.

Upon receiving and inspecting the returned item (or receiving proof that it has been returned), we will process your refund within 14 days using your original payment method, unless you choose to receive store credit instead.

Where appropriate, we may offer store credit of a higher value than your original purchase as a goodwill option. This is entirely optional, and we are always happy to discuss the best solution for your situation.

Unless the item is faulty or incorrect, customers are responsible for return shipping costs.