Refund policy

Change of Mind

All sales are final. We do not offer refunds, returns, or exchanges for change of mind. Please check sizing, colour, and product details carefully before placing your order.

Store credit may be offered at our discretion for eligible items that are returned unworn, unwashed, and in their original condition with tags attached.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at contact.kreststore@gmail.com within 7 days of delivery.

Once reviewed and approved, we will provide return instructions. Returned items will be inspected upon arrival, and refunds, replacements, or store credit may be issued for valid claims.

Return Shipping

Customers are responsible for return shipping costs unless the item received was faulty or incorrect.

We strongly recommend using a tracked shipping service, as we are not responsible for lost return parcels.

International Orders

International customers are responsible for any customs duties, taxes, or import fees required by their destination country.

Delivery times may vary due to customs processing or local postal services.

Important Notes

We do not accept returns on:

• preorder items
• sale items
• personalized products
• hygiene-related items

Refunds, if approved, will be issued to the original payment method unless store credit is agreed upon instead.